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Refund Policy



General Terms:

In case you have technical issues with the Wondershare FamiSafe, which cannot be fixed by Wondershare support team, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support please submit a ticket https://u.famisafe.com/main/contact-us


Refund Conditions

Subject to this Refund Policy, you may be eligible to receive a full refund within 7 days following the day of your purchase provided your reasons don’t contradict with the Refund Policy conditions outlined below.


  • No refund will be issued after 7 days have elapsed since the purchase date.
  • Your refund may be issued only once. If you buy another FamiSafe subscription at a later time, it will not be subject to the same refund request.
  • No refund will be issued in case a user refuses to re-install FamiSafe in the event of the performed upgrade of the operating system on the child’s device.


No refund can be issued to a user in case the reasons for a refund are completely beyond FamiSafe control. They include, but are not limited to:


  • No refund will be issued in case a user’s target device is not in compliance with the FamiSafe Compatibility Policy. The following operating systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada;
  • A parent has forgotten the password to unlock the child’s device or does not have access to his/her children’s device;
  • The child’s device does not have Internet access (no money left on the phone account, temporary service interruption, roaming-related problem, etc.);
  • The child’s device is reset to original factory settings;
  • A user does not follow the setup guidelines stated on our site or from our customer support team or does not accept technical assistance;
  • Personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, I don’t have a child, etc.);
  • The child’s device does not have daily WI-FI connection;


Refund Procedure

You are required to send your refund request through our online feedback portal: https://u.famisafe.com/main/contact-us. We do not accept refund requests made in other possible ways. The refund decision shall be made within seven business days.


FamiSafe is available from App Store, Google Play and our official website, the


Timeframe for receiving refund

Payment Method Refund processing time Notes
PayPal Balance Real-time, at least within 24H 1. The refund processing time means the amount of time it takes for a payment to post to your credit card/debit card account after refund issued.

2. If you are using a Visa or MasterCard, the refund processing time depends on your issuing bank. Normally it will take 7-30 days. If you still don't receive the refund after 30 days, please contact our support team. We will track it down for you.
Credit card 7-30 Days
Credit card 7-30 Days
Local payment (e.g. Sofortbanking) 3-5 Days
Wepay Balance Real-time, at least within 24H
Debit card/Credit card 1-7 Days
Alipay Balance Real-time, at least within 24H
Debit card/Credit card 1-7 Days
linepay Real-time, at least within 24H
Japanese Convenience Store 3-7 Days
Bank transfer 3-7 Days



In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us. Account’s reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s).Charges for the service(s) which use our credit card payment processor will be identified on your credit card statement. Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services shall be covered by you.