Know the detailed answers about product use, account setup, app install, payment and refund, etc. You can find some other frequently asked questions about parental control app.
FamiSafe is the most reliable parental control app. It is a flexible and smart solution for parents to manage their kid's Android, iOS, Fire OS, Windows, or Mac devices.
For mobile device: FamiSafe is compatible with most mobile devices running on Android (Android 4.4 - 10), iOS (iOS 9 - iOS 13) or Kindle Fire OS, including both phones and tablets. It does not require rooting or jailbreaking.
For desktop device: FamiSafe supports monitoring desktop devices running on Windows or Mac.
Currently FamiSafe is only compatible for mobile devices running on iOS, Android and Kindle Fire, desktop devices running on Windows and Mac. It does not support parental controls on any video game consoles.
Yes! FamiSafe now supports monitoring Windows and Mac devices.
Depending on the kind of FamiSafe subscription plan you have, you can connect up to 5 devices for monthly plan, 10 devices for quaterly and annual plan.
Yes, you need physical access to your kid's Android, iOS, Kindle Fire, Mac or Windows device to install FamiSafe and complete certain setup. After that, you can start tracking and managing your kid's device remotely.
Yes, FamiSafe is account-based. You need to get a membership first. You can create an account within the app after installation.
You can easily install the app on both your phone and your kid's device from App Store, Google Play or Amazon App Store. Desktop versions can be downloaded by visiting famisafe.com.
Once FamiSafe is installed on your kid's device, you can log into the FamiSafe account and select the identity as Kid. Then you may follow the in-app guide step by step to complete necessary settings.
You may submit a ticket through the Help section in the app or contact us via the email us at firstname.lastname@example.org. We will usually reply in 24 business hours.
For Android Device:
The procedure of uninstalling app is slightly different on different brands of Android devices. To avoid confusion, we recommend the following method that works on most Android devices:
For iOS Device:
To prevent kids from uninstalling FamiSafe from their Android devices without parent's consent, we have added uninstall protection for FamiSafe. Here is a detailed guide to uninstall FamiSafe from kid's Android device.
Note: If you need to reinstall FamiSafe on your kid's iOS device, please make sure you have deleted both the app and the MDM file from the device first. After that, you can reinstall FamiSafe from App Store and follow the on-screen instruction to reinstall the MDM file.
For Windows Device:
For Mac Device:
In most cases, FamiSafe works the same on both devices, though there are still several differences:
Of course, you can use FamiSafe to track the real-time location as well as the history location of your kid's device.
You can set the school area as a geo-fence using FamiSafe's geo-fencing feature. When you kid arrives at school or leave school, you will receive notifications.
You may use the Smart Schedule feature to pre-set device blocking schedule in certain areas (such as school) or at certain time (at dinnertime or bedtime).
FamiSafe does not block everything, of course. You kid can still make phone calls or send text messages after the blocking function is enabled.
You can use the Web Filter and App Block feature to block porn websites and restrict the use of porn apps.
Our pricing is subscription-based. We provide three level subscriptions:
Please note that FamiSafe will return your order if it meets our refund requirements. Here is our refund policy for your reference: https://famisafe.wondershare.com/refund-policy.html
Please submit a refund request to our support team via the below link. Our support will help process the refund for you: http://support.wondershare.com/en/contact.
You can also contact us via the Feedback section in your app
1. Refund within 48 hours of purchase
2. Refund after 48 hours of purchase
For Google Play order, you will also need to contact our support team. Please submit a request via the below link and our team will help with the case: http://support.wondershare.com/en/contact.
Please follow the below steps:
If the renewal cannot be cancelled. Please contact our support for further assistance: http://support.wondershare.com/en/contact.
We have provided the steps to cancel subscription on your iOS devices here. If you would like to learn about other methods, please refer to the below link: https://support.apple.com/en-us/HT202039.