Frequently Asked Questions

Know the detailed answers about product use, account setup, app install, payment and refund, etc. You can find some other frequently asked questions about parental control app.


Account & App

1. Do I need to create any account before using your product?

Yes, FamiSafe is account-based. You need to get a membership first. You can create an account within the app after installation.

2. How to install FamiSafe app?

You can easily install the app on both your phone and your kid’s device from App Store or Google Play. You may also visit famisafe.com to download the app.

3. How should I set up everything on my kid’s device?

Once FamiSafe is installed on your kid’s device, you can log into the FamiSafe account and select the identity as Kid. Then you may follow the in-app guide step by step to complete necessary settings.

4. What should I do when I need tech support?

You may submit a ticket through the Help section in the app or email us at support@wondershare.com. We will usually reply in 24 business hours.

5. How to uninstall FamiSafe from parent‘s device?

For Android Device:

The procedure of uninstalling app is slightly different on different brands of Android devices. To avoid confusion, we recommend the following method that works on most Android devices:

  1. Open Settings.
  2. Tap on Apps or Application manager.
  3. Tap on FamiSafe. You may need to scroll to find it.
  4. Tap Uninstall.

For iOS Device:

  1. Tap and hold on the FamiSafe icon on the home page until the icon starts to wiggle.
  2. Click on the “x” icon in the upper left of FamiSafe.
  3. Delete FamiSafe from your iOS device.
6. How to uninstall FamiSafe from kid‘s device?

For Android Device:

To prevent kids from uninstalling FamiSafe from their Android devices without parent’s consent, we have added uninstall protection for FamiSafe. Here is a detailed guide to uninstall FamiSafe from kid’s Android device.

  1. Open FamiSafe.
  2. Tap on Uninstall.
  3. Enter your FamiSafe account password.
  4. Tap on OK on the pop-up window, and FamiSafe app will be uninstalled on your child’s device.

For iOS Device:

  1. Tap and hold on the FamiSafe icon on the home page until the icon starts to wiggle.
  2. Click on the “x” icon in the upper left of FamiSafe.
  3. Delete FamiSafe from your iOS device.
  4. Remove MDM(Mobile Device Mangement) from the kid's iOS device. Go to Setting > Genereal > Device Management > FamiSafe > Remove Mangement
  5. Note: If you need to reinstall FamiSafe on your kid's iOS device, please make sure you have deleted both the app and the MDM file from the device first. After that, you can reinstall FamiSafe from App Store and follow the on-screen instruction to reinstall the MDM file.